COVID 19 RESPONSE PLAN

Currently at Operations Level 3

In regards to the recent (COVID-19) pandemic we wanted to share with you the steps that the city is taking to help protect the health and safety of our citizens and employees.

 

We will continue to monitor state, local, and national reports on the evolving impact of COVID-19. We will base our safety precautions on factual information from the Centers for Disease Control (CDC), the World Health Organization, as well as state and local public health agencies.

 

We feel it is important to be proactive and not reactive regarding the situation. With that being said, The City of Louisa has developed a response plan that will help ensure our employees remain healthy so we can continue to provide critical services to our service areas.

 

We ask that citizens and customers do not panic during this time. This is a time to be aware, not afraid. 

 

Below is a listing of four (4) response levels and how these levels will impact our citizens and customers. Additional steps will also be taken internally that are not referenced in this action plan:

Level 1 – Normal Business Operations

 

Level 2 – Increased sanitation of our offices. Disinfectant wipes/hand sanitizers available for Citizens and Employees visiting City Hall and the Utilities Office. We ask citizens to limit office visits voluntarily, especially if you are sick (We offer a variety of ways to pay your Water bills: by mail, on line, by phone, and deposit drop box. In addition, you can also start and stop service via our website). If you have any questions regarding these options, please contact our utilities business office. Visitors restricted from entering the Water Treatment Plant and Wastewater Treatment Plant as these facilities and their employees are of essential importance to the General Public.

 

Level 3 – Visitors to City Hall and the Utilities office reduced to essential visitors only. All payments must be handled by mail, online, phone or night drop box. No in-office payments will be taken. Work/Service orders may still be processed in our business office. 

Visitors restricted from entering the Water Treatment Plant and Wastewater Treatment Plant as these facilities and their employees are of essential importance to the General Public.

 

Level 4 – Business office & Service Department will remain open but closed to the general public.